FAQ

Q1: How do I place an order?

The ordering process is straightforward and takes just 4 steps:

Select items: Browse our catalog and add your desired products to the shopping cart.

Fill in details: Go to the checkout page and enter your accurate shipping address and contact information.

Secure payment: We accept major global credit cards like Visa, Mastercard, American Express, and Discover. All transactions are completed directly via a highly encrypted payment gateway, with no tedious redirects.
Confirm your order: Right after payment, you’ll get a confirmation email, and we’ll start processing your shipment.


🔒 Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption. Your credit card info is processed directly through protected financial channels—our system never stores sensitive card data, ensuring 100% safe payments.


Q2: Is my payment information secure?

Absolutely. Protecting your privacy and financial security is our top priority. We have a dual-protection system:

Global financial standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), meeting the world’s highest payment data security requirements.

Bank-level encryption: With SSL/TLS end-to-end encryption, sensitive data (like your credit card number and billing address) is locked in real-time during transmission. Even our backend staff can’t access your private card info, so you can shop worry-free.



Order Shipment & Delivery Time (USA Direct Shipping Advantage)


Q3: Where does my order ship from, and how long will delivery take?


All our products ship directly from our USA Warehouse, ensuring quality control and processing efficiency.


Order processing: After order confirmation (usually within 12 hours of payment), we’ll sort and hand over your order to the logistics company within 2 business days.

Estimated delivery time:

US domestic orders: Enjoy fast shipping—standard delivery takes 3-5 business days.

International orders: Typically 7-15 business days, depending on the destination distance and local logistics speed.




Customs Duties & Import Taxes (All-Inclusive Service)

Q4: Will I have to pay extra customs duties or import taxes upon receipt?

Not at all. To make your cross-border shopping as smooth as local shopping, we offer an “all-inclusive” pricing policy:

All taxes included: The total amount you pay at checkout covers product costs, international shipping, and any import duties or VAT (Value-Added Tax) in the destination country.

No hidden fees: You won’t need to pay anything extra to customs or couriers when the package arrives. We handle all customs clearance and tax payment procedures.

Hassle-free receipt: Since we’ve prepaid related taxes, your package clears customs more smoothly—what you see is what you pay.


Order Tracking & After-Sales

Q5: How can I track my order’s shipping status in real-time?

We offer full-transparency real-time tracking:

Email notification: After shipment, the system will automatically send a Tracking Number to your registered email (SealTechService@outlook.com).

Account check: You can log into your account anytime and view real-time logistics updates in the “Order History” section.

Official tracking: Use the tracking number to check your package’s exact location and estimated delivery date on the official websites of carriers like UPS, DHL, or FedEx.